Since the onset of the digital revolution, ndata has specialised in technology for the cost-effective and efficient use of the "Digital Filing Cabinet" – the heart of any Integrated Document Archive and Retrieval System

	Save Space
	Improve Productivity
	Save Time

EDM enables you to eliminate all hardcopy storage, filing cabinets and shelving in the office, freeing up large amounts of office space that can be utilised more effectively. Offices are less cluttered and tidier, improving the organisation’s image and creating suitable surroundings for visitors. Offices are opened up through saved space and help make them a more appealing environment to work in. This, in turn, improves staff retention levels.

Another benefit is that customers no longer need to be passed around from one department to the next or wait for hours, sometimes days, to receive a response. They can experience a faster, more responsive service, which also enhances the reputation of the organisation.

Scanned documents are converted to the industry standard tif or PDF format and, with user definable indexing, you can be sure of finding your documents quickly and effortlessly.

Case study: Domino effect led to more space

Domino is an engineering company who specialise in on-site engineering support to organisations with a wide range of electrical and electronic apparatus.

Their equipment maintenance portfolio is wide and they provide a one stop shop for all factory installed electrical equipment. Their engineers respond to thousands of call outs annually and after each repair the engineer completes a detailed report setting out the fault and action taken to implement a repair.

These reports were stored in twenty filing cabinets (and growing!) and when a client called to discuss a job repair, firstly the report would be located and then a return telephone call made to speak with the client. The cost of labour in managing this process was significant and inevitably handling the paper documents was second best to instant viewing of the images.

ndata assessed the situation and made recommendations to Domino about a suitable EDM system which would allow for instant access to images by entry of keyword information including date of repair, client name and job number. Documents were red, third part carbon copies and poor contrast on the originals presented a challenge to ensure images were easier to read.

The resulting system placed the reports at the finger tips of those who needed access to them meaning instant answers to telephone questions. All paper documents were confidentially destroyed and a complete room was made available.